Good questions.
Clear answers.

We curate fashion, beauty, accessories, and select pre-loved pieces—chosen with heart, for every part of your life.

Check the size chart and measurements on the product page whenever they are available. Because sizing can vary by brand and style, compare those details with a similar item you already own. If you still need help, contact us before ordering.

Yes. U.S. orders of $50 or more qualify for free standard shipping in the U.S. Orders under $50 ship for a flat $5.99 unless a different rate is shown at checkout.

We currently ship within the United States and to Canada. Available services, delivery estimates, and rates are shown at checkout for your address.

Local pickup in Sarasota may be available by appointment for eligible items. Contact our team before ordering so we can confirm availability and arrange a time.

Secure payment options are displayed at checkout. The methods available to you may vary by device, location, and order.

Delivery timing depends on the item, destination, and shipping service. Review the estimate shown at checkout and in your confirmation email. Some items may ship separately or require additional processing time.

Use the Track Order link in our navigation and enter your order details. We will also email tracking information as soon as your package is on the way.

Email support@glossandgrit.shop as soon as possible with your order number. We will try to help, but changes and cancellations cannot be guaranteed after processing begins.

Some orders include items stored or fulfilled from different locations. When that happens, packages may arrive separately and each shipment may have its own tracking update.

Check your tracking link first for the latest carrier update. If tracking has not moved or the delivery window has passed, email support@glossandgrit.shop with your order number so we can look into it.

Eligible items may be returned within 14 days of delivery. Items must be unworn, unused, and returned in their original condition. The buyer is responsible for return shipping unless the item arrived damaged or incorrect.

No. Sale items are final sale and cannot be returned or exchanged.

Email support@glossandgrit.shop within 14 days of delivery. Include your order number, the item you would like to return, and the reason for the return. Our team will send the next steps.

The buyer is responsible for return shipping unless the item arrived damaged or we sent the wrong item.

Contact us promptly at support@glossandgrit.shop with your order number and clear photos of the item and packaging. We will review the issue and help make it right.

Pre-loved items were previously owned and are thoughtfully selected for their style, quality, and potential for a second chance. Each listing includes the condition details we know so you can shop with confidence.

We note the item’s condition and disclose visible wear or flaws in the listing whenever applicable. Review the full description and photos before purchasing because each pre-loved piece is unique.

Yes. Visit our Sell With Gloss & Grit page to learn how the process works and what kinds of items we are currently considering.

We welcome aligned creators and micro-influencers. Visit our Collaborations page to learn more and submit your information.

Email support@glossandgrit.shop or use our Contact Us page. Our team will reply as soon as possible during regular business hours.