Customer Care
Shipping & Returns
Gloss & Grit carries both in-house inventory and partner-fulfilled pieces. Each product page shows the source and delivery window for that item, so you can see what to expect before checkout.
In-house items
3-6 business days
In-house items usually have 1-2 business days of processing, then ship in 3-6 business days with tracking.
Partner-fulfilled items
5-10 business days
Partner-fulfilled items usually have 2-4 business days of processing, then ship in 5-10 business days with tracking.
Free U.S. shipping
Orders $30+
Orders of $30 or more are eligible for free U.S. shipping. Mixed orders may arrive in separate packages.
Shipping Rates
- Orders of $30 or more are eligible for free U.S. shipping.
- In-house inventory: $5.99 flat rate per order unless free shipping applies.
- Partner-fulfilled items: $5.99 flat rate per order unless free shipping applies.
Returns
Eligible items can be returned within 14 days of delivery. Items must be returned in the original condition they were received.
Final Sale
Items marked Final Sale or Clearance are not eligible for return unless they arrive damaged, defective, incorrect, or not as described.
Start A Return
- Email support@glossandgrit.shop within 14 days of delivery with your order number and item details.
- Wait for return authorization before shipping the item back.
- Ship approved returns within 7 days of approval.
Buyer is responsible for return shipping unless the item arrives damaged, defective, incorrect, or not as described. If something arrives wrong or damaged, contact us within 48 hours of delivery with your order number and photos.